SHOP POLICIES

PRODUCTS

All of the products sold in the shop are handmade with love and care in my home studio, based in South Australia. I am a one-person operation, and design, make, package and post every product myself. I select the materials, tools and equipment I use with an emphasis on quality and longevity, always choosing environmentally-friendly options where possible. My products and packaging are professionally printed by a carbon neutral printer located in South Australia. All illustrations are original, exclusive, and drawn by me. I design my own packaging, as well as take care of marketing, customer service, shipping, and making the morning tea!

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PAYMENTS

CURRENCY

All prices in the shop are in Australian Dollars. If you are outside of Australia and would prefer to pay in another currency, I can prepare a PayPal invoice for you based on current exchange rates (as per xe.com on the day the invoice is issued). Accepted currencies: New Zealand Dollar, United States Dollar, Canadian Dollar and British Pound.
 

PAYMENT PROCESSING

You may pay via PayPal, or using a credit or debit card, securely processed by Stripe.
 

AUSTRALIAN CUSTOMERS

If you would prefer to pay by bank transfer, please email me for a manual invoice. Sorry, no cheques or money orders.
 

INTERNATIONAL CUSTOMERS

If you would prefer to pay via PayPal in another currency (see above for accepted currencies), please email me for a manual invoice. Sorry, no cheques, money orders or bank transfers.

POSTAGE

GENERAL INFO

 

I ship worldwide. Please note that I do not include printed receipts, but I will enclose a paper receipt on request. Unfortunately, this may impact on the postage cost for some packages that only just fall within the maximum weight bracket. Postage is accurately calculated by weight and you can see the postage rate before making payment.
 

COMBINED POSTAGE

The shopping cart is set up to calculate postage based on the weight of each product, but if I happen to find it would be more economical to post your order in multiple packages, I will inform you before posting and refund any excess postage.
 

AUSTRALIAN ORDERS

Domestic orders are posted by regular post. Orders totaling $200 and over are posted for free by entering the coupon code FREEPOST at checkout. If you need your order in a hurry, I can send it via Express Post on request, for an additional fee. Tracking is available on parcels over 500g, and insurance on orders over $50 (Registered Post). Please email me before purchase for a quote and custom invoice (PayPal only).
 

INTERNATIONAL ORDERS

Orders shipped outside of Australia are sent by Australia Post International Air Mail. Orders totaling $400 and over receive a $20 discount on shipping (AUD). Customers in some regions may also opt to have their orders shipped by Sea Mail, but please be advised that delivery times are significantly longer (approx. 2-3 months). For an additional fee, your order can be shipped via Express Post International (basic tracking, 3-7 day delivery) or Express Courier International (full tracking, 2-4 day delivery). Insurance is also available upon request for orders over $150AU. Please contact me for a quote and custom invoice (PayPal only). Depending on the product, some orders are shipped as letters/documents and others as parcels. In accordance with Australia Post requirements, some packages are shipped with an attached customs slip. Marking orders as gifts to avoid duty is against the law, so I'm afraid I can't do that. Customs charges and taxes are the responsibility of the recipient.
 

DISPATCH TIMES

I post out orders twice a week, usually within 1-4 days of receiving payment (in the case of PayPal eCheques, once they have cleared). In regards to products made to order, please read the product listing for specific information about turnaround times, and feel free to contact me with any questions. If you are concerned your order may not arrive in time for a special occasion, such as a holiday or birthday, please ask before purchase so I can let you know if it is possible or not. Although I can not guarantee delivery by a particular date, I will do my best!
 

DELIVERY TIMES

Here are some estimates:
Australia 2-5 business days
New Zealand 1-2 weeks
Asia/Pacific 1-2 weeks
United States 1-2 weeks (sea mail 2-3 months)
Canada, Europe and United Kingdom 1-3 weeks (sea mail 2-3 months, if available)
Rest of the World 1-3 weeks

Delays are rare, but they do happen. If your order is taking a little longer than expected, please be patient and allow a reasonable time frame before assuming it is missing in transit.

REFUNDS

All sales are final and no refunds or exchanges will be given, with the following possible exceptions.

NON-DELIVERY
Customer satisfaction is extremely important to me. If you have any concerns regarding an order being lost in transit, please contact me.

FAULTY OR DAMAGED GOODS
Your order will be packaged securely to make sure it arrives in perfect condition. However, in the event of goods being faulty or damaged in transit, please contact me with photos of the applicable item/s and packaging.

PRIVACY

Shopping in my online shop is safe and secure. You can opt to pay via PayPal or by credit card. Credit card payments processed through MagicJelly.com are made via Stripe. Neither PayPal nor Stripe disclose your personal financial details. Your email address, and any other details you provide for order processing, will only be used to send you information and updates pertaining to your order and will not be sold, exchanged, transferred, or given to a third party for any reason without your consent, other than for the express purpose of processing your order. Please contact me with any questions.

COPYRIGHT

All artwork and content in my shop is protected by copyright, ©Karena Colquhoun, trading as Magic Jelly, 2006-2017. I retain the copyright to all of my artwork, products and designs. Copyright is not transferable with the sale of my work. The buyer is not entitled to reproduction rights without my written permission. Please read my Copyright Policy and contact me with any questions.