WHOLESALE TERMS

If you are a retailer interested in stocking Magic Jelly products, please complete the application form on the Wholesale Info page, and I will reply by email as soon as possible. 

Wholesale rates offer a 50% discount on retail prices. There are no minimum orders.
 

ORDERING

ORDERING PROCESS

Once approved, retailers within Australia will be provided with a password to the Magic Jelly Wholesale online shop where they can make a purchase or download the catalogue and order form to place an order by email. Retailers outside of Australia will be given a link to the catalogue and order form so they can place an order by email. Once I've received your order I will send you an itemised invoice. Orders are posted on receipt of payment.

ORDER FORM

There are two versions of the pdf order form. One is a fillable form where you can type in details using your pdf reader of choice, either Adobe Acrobat Reader or Apple Preview. If using Adobe Reader, it must be version 11.0 or later as earlier versions don't allow you to save the form once it's filled in.

The other order form is a print-friendly version that you can print out, fill in by hand, and scan or photograph so a copy can be emailed back to me.

AUSTRALIAN RETAILERS

Australian retailers may choose to place orders via the online shop (PayPal or credit card), or by completing and emailing an order form (PayPal or bank transfer). Alternatively, you can email me your order without using the form - whatever's easiest for you. The pdf catalogue and order form are available for download from the online shop. Sorry, no cheques or money orders.

INTERNATIONAL RETAILERS

Retailers outside of Australia place orders by email using the order form to allow for currency conversion (if requested) and to ensure accurate shipping (or you can email me your order without using the form - whatever's easiest for you). If you would prefer to pay in another currency (see below for more info), please let me know. All payments are processed via PayPal. Sorry, no cheques, money orders or bank transfers.

RECURRING ORDERS

To simplify the ordering process, you may request a recurring order, in which case I will email you an invoice periodically, without the need for you to visit the shop or complete an order form each time. You can request a recurring order at checkout, or on the order form, where you can nominate your preferred reordering schedule.

CURRENCY

All prices in the online shop and catalogue are in Australian Dollars. If you are outside of Australia and would prefer to pay in another currency, I can prepare a PayPal invoice for you based on current exchange rates (as per xe.com on the day the invoice is issued). Accepted currencies are as follows: New Zealand Dollar, United States Dollar, Canadian Dollar and British Pound.

PAYMENT PROCESSING

The Magic Jelly Wholesale shop accepts payments via PayPal, as well as by credit or debit card, that are securely processed by Stripe. If you place your order by email, you will receive a PayPal invoice, or Australian retailers may also choose to pay by bank transfer.

POSTAGE

GENERAL INFO

 

I ship worldwide. Postage is calculated by weight and region. If ordering via the online shop, postage is calculated at checkout.

AUSTRALIAN ORDERS

Domestic orders are posted by Australia Post Parcel Post (includes tracking). Orders totaling $200 and over are posted for free (if ordering via the online shop, enter the coupon code FREEPOST at checkout). I can also send orders via Express Post on request. Please email me before purchase for a quote.

Postage rates are as follows:
Orders up to 500g - $8.50
501g to 3kg - $12.50
Orders $200 and over - free postage

INTERNATIONAL ORDERS

Orders shipped outside of Australia are sent by Australia Post International Air Mail. Orders totaling $400 and over receive a $20 discount on shipping (AUD). Customers in some regions may also opt to have their orders shipped by Sea Mail, but please be advised that delivery times are significantly longer (approx. 2-3 months). For an additional fee, your order can be shipped via Express Post International (basic tracking, 3-7 day delivery) or Express Courier International (full tracking, 2-4 day delivery). Insurance is also available upon request for orders over $150AU. Please contact me for a quote and custom invoice (PayPal only). In accordance with Australia Post requirements, packages are shipped with an attached customs slip. Marking orders as gifts to avoid duty is against the law, so I'm afraid I can't do that. Customs charges and taxes are the responsibility of the recipient.

DISPATCH TIMES

Orders will normally be dispatched within 1-3 working days after payment. Once posted, you will receive an email notification (along with a tracking number if the order's destination is within Australia).

DELIVERY TIMES

Here are some estimates:
Australia  2-5 business days
New Zealand  1-2 weeks
Asia/Pacific  1-2 weeks
United States  1-2 weeks (sea mail 2-3 months)
Canada, Europe and United Kingdom  1-3 weeks (sea mail 2-3 months, if available)
Rest of the World  1-3 weeks

Delays are rare, but they do happen. If your order is taking a little longer than expected, please be patient and allow a reasonable time frame before assuming it is missing in transit.

REFUNDS

All sales are final and no refunds or exchanges will be given, with the following possible exceptions.

NON-DELIVERY
Customer satisfaction is extremely important to me. If you have any concerns regarding an order being lost in transit, please contact me.

FAULTY OR DAMAGED GOODS
Your order will be packaged securely to make sure it arrives in perfect condition. However, in the event of goods being faulty or damaged in transit, please contact me with photos of the applicable item/s and packaging.

PRIVACY

Shopping in the Magic Jelly Wholesale shop is safe and secure. You can opt to pay via PayPal or by credit card. Credit card payments processed through MagicJelly.com are made via Stripe. Neither PayPal nor Stripe disclose your personal financial details. The email address and any other details you provide for order processing will only be used to send you information and updates pertaining to your order and will not be sold, exchanged, transferred, or given to a third party for any reason without your consent, other than for the express purpose of processing your order. Please contact me with any questions.

COPYRIGHT

All artwork and content in my shop is protected by copyright, ©Karena Colquhoun, trading as Magic Jelly, 2006-2015. I retain the copyright to all of my artwork, products and designs. Copyright is not transferable with the sale of my work. The buyer is not entitled to reproduction rights without my written permission. Please read my Copyright Policy and contact me with any questions.